What's Wrong with Bookstores?
I checked out a local bookstore online and saw that they had a first edition of The Two Towers, by J.R.R. Tolkien. The price was out of my range, but I wanted to at least examine it, so I drove across town. They couldn't find it. The man offered to check with his father and get back to me. (I completely understand. I misplace two thousand dollar books all the time, too.) I left my business card, but I never heard from them. I went back a month later and he told me that he'd lost my card. And they hadn't found the book, either.
I asked about a particular type of map that I was looking for, but the man told me that he didn't have any of those. I browsed for about a half an hour, and found six of them.
"Say, I found some of those maps. See? How much are they?"
"Oh, we have those? I didn't know. Are they priced?"
If they were priced, I wouldn't be asking.
"No, they aren't marked."
"Well, then I don't know. I'd have to ask my Dad."
"Could you call him for me? You see, I live about 20 miles from here. I don't get back here often."
"No."
"Could I leave you my card, and you could have him call me or email me with his prices?"
Him: "Sure."
I left my card. You guessed it. They never called.
Another Store:
I'd been looking for a particular book about Portland's great flood of 1894. After more than a year of looking, I found one online.
"Hi, I'm calling about your book about the Portland flood of 1894."
"Is that online?"
"Yes. Is there a place I can pick it up, or do you only ship?"
"We don't have a storefront. We only sell online."
"Okay. Can I give you my credit card over the phone?"
"Well, it's not really for sale."
"It's not for sale? But it's on your website."
"Yeah, well. It was for sale. I think I'm going to keep it."
"Ahhh."
"I'm probably going to make copies and sell them. If you leave your name, I'll call you when it comes out."
I did.
He didn't.
I stumbled into a new bookstore in Portland. It was located in the basement of the Old Church. The electric sign over the door said "Open." I greeted the man behind the desk and offered to check my briefcase. (Some stores prefer this.)
"Sure. I guess. If you want to."
I looked around and found several items of interest. I mentally marked where they were, but didn't pack them around.
It was a fascinating mix of things, not like things that I see in most bookstores. He liked the same sort of ephemera that I like. I knew I'd leave with several items.
After I'd been there three minutes, he spoke.
"Can I help you find something?"
"You have a great assortment of things here. I like a lot of your stuff. For the moment, I'd rather just look around."
"Cuz you see, I don't really like customers in here."
"I'm sorry. I wouldn't have come in, but your sign said open."
"Yes, well, I didn't really mean it. Actually, I prefer to sell online."
"So, even though the sign says "open," you don't want customers?"
"Exactly."
"Would you like me to leave?"
"Yes, please."
I left.
What's wrong with bookstores? It seems that they don't like their customers, they don't know their inventory, and they really aren't interested in selling. And if they do sell, they want to do it online.
No wonder we're going online.